Returns and refunds

🌿 Return & Refund Policy

Your satisfaction is important to us. If you are not fully happy with your purchase, please review our return and refund guidelines below:

🕒 Return Window

Returns are accepted within 14 days of receiving your package. To be eligible for a return, plants must be undamaged and in their original condition.

📦 Return Shipping for Undamaged Plants

If you choose to return a healthy, undamaged plant, the return shipping cost must be covered by the customer. Please ensure the plant is packed securely to avoid damage during transit.

🌱 Damaged or Defective Plants

If your plant arrives damaged or unhealthy, we’re here to help. Please contact us within 48 hours of delivery and include clear photos of the plant and packaging so we can assess the issue.

After review, we may issue a full or partial refund or offer a replacement at no additional cost. In some cases, we may request the plant be returned—in which case we will cover the return shipping cost.

📧 How to Start a Return or Refund Request

• Contact us responding to order confirmation email or through our contact form your order number and photos (if applicable)
• We’ll respond within 2 business days with next steps
• Refunds will be processed back to your original payment method once the return is received or approved

Thank you for your understanding and for helping us maintain the health and quality of our plants. If you have any questions, don’t hesitate to reach out.